At MAISON MAISONNETTE (“we”, “us”, “our”), we are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit or make a purchase from our online store.

This policy is drafted in accordance with the General Data Protection Regulation (EU) 2016/679 (GDPR) and applicable Luxembourg data protection laws.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

We may collect and process the following categories of personal data:

• Identity information (name, surname)
  
• Contact information (email address, phone number)
  
• Billing and shipping address
  
• Order and transaction details
  
• Payment information (processed securely by third-party payment providers; we do not store full payment details)
  
• Account information (if you create an account)
  
• Communications with us (customer support, emails, messages)
  
• Technical data (IP address, browser type, device information)
  
• Usage data (pages visited, interactions with the website)
  
• Marketing preferences
  

How We Collect Your Data

We may collect personal information from the following sources:

• Directly from you when you place an order, create an account, contact us, or subscribe to communications
• Automatically through cookies and similar technologies when you browse our website
• From third-party service providers involved in order processing, payment, analytics, or delivery

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

• Provide, Tailor, and Improve the Services. We use your personal information to provide you with the Services, including to perform our contract with you, to process your payments, to fulfill your orders, to remember your preferences and items you are interested in, to send notifications to you related to your account, to process purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, to facilitate any returns and exchanges, to enable you to post reviews, and to create a customized shopping experience for you, such as recommending products related to your purchases. This may include using your personal information to better tailor and improve the Services.
• Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you online advertisements for products or services on the Services or other websites, including based on items you previously have purchased or added to your cart and other activity on the Services.
• Security and Fraud Prevention. We use your personal information to authenticate your account, to provide a secure payment and shopping experience, detect, investigate or take action regarding possible fraudulent, illegal, unsafe, or malicious activity, protect public safety, and to secure our services. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password or other access details with anyone else.
• Communicating with You. We use your personal information to provide you with customer support, to be responsive to you, to provide effective services to you and to maintain our business relationship with you.
• Legal Reasons. We use your personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, to investigate or participate in civil discovery, potential or actual litigation, or other adversarial legal proceedings, and to enforce or investigate potential violations of our terms or policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

• With Shopify, vendors and other third parties who perform services on our behalf (e.g. IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
• 
  We do not sell your personal data. We only share your information with trusted service providers that help us run our store, including:
  
  
  Shopify : Our e-commerce platform, which processes orders, payments, and stores customer information securely. You can read more about how Shopify uses your Personal Information here: Shopify Privacy Portal Link and Shopify Consumer Privacy Policy
  
  Payment providers : for secure payment processing (e.g., Stripe, PayPal).
  
  Shipping providers : to deliver your orders.
  
  Google Analytics : to analyze website traffic and improve our services. Data is collected in an anonymized or aggregated form wherever possible.
  
  All third parties are required to comply with applicable data protection laws and may only use your data for the services they provide to us.
  

Collecting children’s data
We don’t collect information from children.

Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Ensure website functionality
  
• Improve user experience
  
• Analyze traffic and performance
  
• Support marketing and advertising activities
  

You can manage or disable cookies through your browser settings or cookie consent banner (where applicable).

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

• Right to Access / Know. You may have a right to request access to personal information that we hold about you.
• Right to Delete. You may have a right to request that we delete personal information we maintain about you.
• Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.
• Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
• Managing Communication Preferences. We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.

If you reside in the UK or European Economic Area, and subject to exceptions and limitations provided by local law, you may exercise the following rights in addition to the rights outlined above:

• Objection to Processing and Restriction of Processing: You may have the right to ask us to stop or restrict our processing of personal information for certain purposes.
• Withdrawal of Consent: Where we rely on consent to process your personal information, you have the right to withdraw this consent. If you withdraw your consent, this will not affect the lawfulness of any processing based on your consent before its withdrawal.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. Depending on where you live, you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority. For the EEA, you can find a list of the responsible data protection supervisory authorities here.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

Contact

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact: info@maisonmaisonnette.com